vKey Device is independent from the hosting Operating System. No specific Operating System is required.
*Any Device - refers to any Intel or AMD based hardware (Windows, Mac, Android) on the approved Device List.
USB 2.0 Port
2 GB RAM
1 Gigahertz (GHz) or faster
USB 3.0 Port
4 GB RAM
2 Gigahertz (GHz) or faster
Notify help desk that your vKey has been lost. They will be able to use the vKey Device Manager console to remotely disable or wipe (erase) it. Your data will be safe because vKey Device partition is fully encrypted. All your Operating System and data will be protected and a malicious user will not be able to access your data without your password.
vKey is robust and designed to handle this situation. However, you will need to shut down the computer and reboot the vKey Device. Steady abuse of this manner may result in eventual corruption.
Please contact the help desk by telephone for instructions on resetting your vKey password.
No. vKey runs independently from the hosting computer so it will not be compromised by any malware or malicious software that might be active on the hosting computer. This is one of the primary reasons why vKey is used as BYOD solution and End Point Protection solution by organizations.
All the details on how to start your vKey along with some common activities can be found in the vKey Quick Start Guide. Visit https://vkey.ca/support for additional documentation.
This action must be completed at the vKey login screen during the vKey boot process, before logging in.
Reset the vKey user password using the following steps:
Step 1. Begin the vKey Device boot process.
Step 2. At the vKey login screen, enter “_reset_”. This will initiate the password reset process instead of proceeding directly to the vKey desktop. Please ensure the characters are:
Step 3. Enter a current valid vKey password (e.g. “dls_tech”).
Step 4. Enter and confirm the new vKey user password.
Step 5. The vKey user password has now been changed and the vKey Device will continue to initialize.
Visit https://vkey.ca/support for information on how to renew your warranty and additional information on technical support.
Visit https://vkey.ca/support to view all our technical and troubleshooting documents. A technical support ticket can be opened by filling out the “Email Us” form.
Visit https://vkey.ca/support for additional information.