vKey® Device is independent from the hosting Operating System. No specific Operating System is required.
Intel based hardware (Windows or Mac)
USB 2.0 Port
2 GB RAM
1 Gigahertz (GHz) or faster
USB 3.0 Port
4 GB RAM
2 Gigahertz (GHz) or faster
Notify help desk that your vKey has been lost. They will be able to use the vKey Device Manager console to remotely disable or wipe (erase) it. Your data will be safe because vKey Device partition is fully encrypted. All your Operating System and data will be protected and a malicious user will not be able to access your data without your password.
vKey is robust and designed to handle this situation. You will need to shut down the computer and reboot the vKey Device. Steady abuse of this manner may result in eventual corruption.
You only need to contact the help desk by telephone for instructions to reset your vKey password.
No. vKey runs independently from the hosting computer so it will not be compromised by any malware or malicious software that might be active on the hosting computer. This is one of the primary reasons why vKey is used as BYOD solution and End Point Protection solution by organizations.
Visit the registration link: www.vkey.ca/register.
All the details on how to start your vKey along with some common activities can be found in the vKey Quick Start Guide. Visit http://support.vkey.ca for additional documentation.
You can reset their vKey user password. This action must be completed at the vKey login screen during the vKey boot process, before logging in.
Reset the vKey user password steps as follow:
Step 1. Begin the vKey Device boot process.
Step 2. At the vKey login screen, enter “_reset_”. This will initiate the password reset process instead of proceeding directly to the vKey desktop. Please ensure the characters are:
a. With underscores
b. All lowercase
c. Without quotes
Step 3. Enter a current valid vKey password (e.g. “dls_tech”).
Step 4. Enter and confirm the new vKey user password.
Step 5. The vKey user password has now been changed and the vKey Device will continue to initialize.
Visit support.vkey.ca for information on how to renew your warranty and additional information on the technical support.
Visit support.vkey.ca to view all our technical and troubleshooting documents. A technical support ticket can be opened by filling out the “Email Us” form.
Visit support.vkey.ca for additional information.