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FAQ: Frequently Asked Questions

Q: What is a virtual OS environment?

A: A virtual OS is software-based whereas a standard OS is hardware-based. It possesses all the same features and functions as a standard OS except it uses virtual resources (not hardware-based) for functions, applications, and storage. A virtual OS is much more flexible than a standard OS as a result as it allows a single computer to run many different operating systems like Windows, Linux and OS-X. It's analogous to how an extension cord allows more electrical items to be plugged into a single outlet. Like an extension cord, a virtual OS lets one computer run one or many different operating systems.

Q: The vKey ® is creates both a non-virtual OS and a virtual OS. How does that work?

A: When you first boot up the vKey ® on a computer, an initial Linux OS will be booted up for you to access the various virtual applications you have customized on the vKey ®. From there, you can access a virtual OS (such as Windows 7) and switch from your non-virtual Linux OS to work on there.

Q: What hardware is required to create (rather than run) a vKey ®?

A: You can use a USB key, portable hard disk, SSD, or BlackBerry via micro SD to store the vKey ® Device software.

Q: What are the necessary requirements for the hosting PC to be compatible with vKey ®?

A: vKey ® Device works on any Intel Based Computer (Windows or Apple) with an bootable and available USB 2.0 or USB 3.0 port. For effective performance, the computer should have a 1 GHz or faster CPU with 2GB or more RAM. BlackBerry Z10 owners may have vKey ® Device installed on the BlackBerry Z10's micro SD card. The BlackBerry Z10 sync cable is used in in the host PC USB port. vKey ® Manager (not needed for individual users) requires a DirectX 9 graphics device with WDDM 1.2 or greater driver.

Q: What happens if I lost my vKey ®?

A: The vKey ® Device Manager console can be used remotely to disable it, or wipe (erase) it.

Q: What happens if I forget my password?

A: You only need to contact the help desk by telephone for instructions to reset your vKey ® password.

Q: Will my vKey ® be susceptible to any malware that is active on the hosting computer?

A: No. vKey ® runs independent from the hosting OS so it will not be affected by any malware on the hosting PC. This is one of the primary reasons why vKey ® is used as a BYOD solution by organizations.

Q: What operating systems on the hosting computer are supported?

A: vKey ® Device is independent from the hosting operating systems. No operating system is required.

Q: What happens if I unplug the vKey ® while it is still running?

A: You will need to shut down the computer and reboot the vKey ®.